Ace's Pilot Shop Pilot Supplies For Aviation
Ace's Pilot Shop Pilot Supplies For Aviation
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Returns Policy

At Ace's Pilot Shop we want you to be happy with your purchase. However, if you need to return your merchandise for any reason, please notify Ace's Pilot Shop within one year of the shipping date and obtain a Return Merchandise Authorization (RMA). You can do this by filling out our RMA request form.

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No returns will be accepted if the RMA request form has not been completed. Items returned without an RMA maybe refused and returned to you at your expense, or accepted and assessed a 15% restocking fee.

  • All returned items must be 100 percent complete and contain ALL original boxes and packing materials.
  • Returned items must have original UPC codes on the manufacturer boxes and contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
  • Opened Software and Videos can not be returned unless defective, and may then only be exchanged for another copy of the same item.
  • If you are returning software or a GPS due to a technical issue, you must first contact the manufacturer for technical support and include the name of the technical support representative you spoke with.
  • Shipping charges are not refundable unless we ship you the wrong item.
  • Do not return products directly to the manufacturer unless we tell you to do so. Your payment was made to us, so the manufacturer can not refund your money unless the return is coordinated by us.
  • Be sure to ship your return by a traceable service, such as UPS, FedEx or Priority Mail with delivery confirmation, and insure it accordingly. The tracking number is your proof that we have received the return. We can not be responsible for items returned without a tracking number or delivery confirmation.
  • You are responsible for shipping costs of all returns.

Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

If you are returning a gift, you will receive a gift certificate for the value of your return, which may be used any time toward your purchases at Ace's Pilot Shop. The gift certificate will be mailed to the gift recipient at the same address to which the order was shipped. (Don't worry--we won't let the person who sent the gift know about your return.)

Questions or Suggestions
If you have any questions about this policy, the practices of this site, or your dealings with this Web site, you can contact: webmaster@acespilotshop.com