We respect yours.
If you need more detail
than that, please read on.
At Ace's Pilot Shop,
we believe that customers like you deserve to be treated with the utmost
respect. And that includes respecting your right to privacy. Here’s
how we do that.
We’ve designed and structured our entire site so that you can visit
and browse without identifying yourself or revealing any personal information.
The only way for us to obtain any personal information about you at all
is for you to tell us yourself.
For example, when
you place an order or ask us for information, we may store your name,
address and telephone number and/or email address on our secure server.
Any information that is not needed immediately to process your order or
request is transferred to our secure, offline database which cannot be
accessed from the Internet. You credit card number will be deleted automatically
from our secure servers 31 days after you order. To comply with tax laws,
we may keep a printed copy of your order on file in our Accounting Department.
Your email address may be automatically added to our internal database
1. Place an order.
2. Request our print catalog.
3. Subscribe to our mailing list.
4. Request additional information by email.
5. Request our "Hot Deals" price list.
6. Subscribe to our newsletter.
7. Register for a contest.
or delete your email address from our list, simply send a blank email
with “remove” in the subject line to: firstname.lastname@example.org.
You can also mail your request to us at: Ace's Pilot Shop, 6730 NW Park
Plaza Dr., Kansas City, MO 64151.
Like most online merchants, our website uses “cookies” to
enhance your online shopping experience. Cookies are just little packages
of data that our server sends to your computer. They cannot tell us anything
about you or your computer and no other website or server except ours
can access the cookies we send.
Cookies simply allow
us to track the contents of your shopping cart and personalize our site
content. Without them, you’d have to write down each item you wanted
to buy and then type the information into a manual form to complete your
order. What a hassle! Thanks to cookies, shopping is quick and easy. You
can browse all our product pages, just click on the items you want to
add to your cart and our system will store them until you’re ready
to check out. And, when you come back to shop the next time, you won’t
have to re-enter your name and address info again – the cookies
remember it for you, so that the checkout process is quick and convenient
every time you shop. For your peace of mind though, we will ask you to
re-enter your credit information every time you shop. We don’t permit
our cookies to store this information. This also allows you to choose
a different payment option, if you wish.
Our server automatically receives and records information on our server
logs from your browser including your IP Address and information about
the page you have requested to view. This tells us which pages our customers
are most interested in, and helps us tailor our site according to our
customers’ wants and needs.
and Chat Rooms
An important part of the online experience at Ace’s Pilot Shop includes
the chat rooms, forums, message boards, and/or news groups we make available
to all our customers. Please remember, though, that any information you
may provide in these areas becomes public. We encourage you to exercise
caution before disclosing any personal information.
From time to time, Ace's Pilot Shop might post an online survey or questionnaire.
Your participation is completely voluntary, but greatly appreciated because
these pieces help us by providing opinions, demographic or customer satisfaction
data. We use that information to enhance our customers’ online experience
by tailoring our products and services according to your preferences and
by offering the site content that interests you most.
How We Use
Your Personal Information
If you have ordered from us or requested any information, we will have
personal information such as your name, mailing address and/or email address
on file. We may use this information for our own purposes only –
to send you promotional offers, new editions of our catalog or customer
satisfaction surveys for feedback on your purchases. Occasionally, we
may use your email address to let you know about sales or special offers
on our site that we think would interest you. We might also email previous
customers for feedback on their shopping experience. Any message we send
you will always include clear, simple instructions for having your name
and information permanently deleted from our lists, if you prefer.
At Ace's Pilot Shop, we have several security measures in place to protect
the loss, misuse and alteration of the information we control. These measures
include password protection, encryption and our off-line database, which
is not accessible by those on the Internet. We also conduct pre-hire criminal
background checks on ALL our employees. For more information on these,
and other security measures, please see our detailed Security Policy.
We will never sell, rent, give or otherwise disclose to any third party
any information that you may provide to us without your knowledge or consent
with the following exceptions: for shipping purposes (for instance, if
a product is shipped directly from a manufacturer or supplier) or if we
are legally obliged to surrender this information by a subpoena or court
order as part of an investigation into possible criminal activity. Also,
in the event that Ace's Pilot Shop is sold, our customer database may
be transferred as a requirement of the sale.
How to Change
Your Information or Opt Out
If you wish to have us remove your personal information from our databases,
simply send a blank email with "remove" in the subject line
to: email@example.com or mail your request to us at: 6730
NW Park Plaza Dr., Kansas City, MO 64151.
If you need to update the information we currently have on file (new address/email
address, etc.), please send an email to: firstname.lastname@example.org
or mail your request and new information to us at: Ace's Pilot Shop, 6730
NW Park Plaza Dr., Kansas City, MO 64151.
We Hate Spam,
At Ace’s Pilot Shop, we’re committed to a “No Spam”
policy. Whenever you receive any message from us, it will contain clear,
simple instructions for having your name and information permanently removed
from our lists.
Please note: For
tax and legal purposes, we are not allowed to destroy paper records of
orders placed with us. However, we will comply with ALL requests to remove
your information from our email and print mailing lists.
We reserve the right to amend this policy as needed. But we’ll never
change our Information Non-Disclosure Guarantee. If we make any substantial
changes in our use of your personal information or if we are required
by law to share your data, we will notify you.
Your Questions or Suggestions
If you have any questions about this privacy statement, the practices
of our site, or your dealings on this website, please feel free to contact:
This policy does not apply to the practices of companies that Ace's Pilot
Shop, Ace's Aviation or Graham Industries do not own or control. We provide
links to other companies and display ads for other sites. Although we
are very conscientious about screening our link and advertising partners
carefully, we cannot be held responsible for the privacy practices or
the content of such websites which are not directly under our control.